A several-fold increase in the "throughput" of the telephone exchange and a shorter time of making calls with registration - this is the result of new solutions implemented in the branches NZOZ Your Doctor. Patients now have a new helpline at their disposal, which allows for precise selection of the topic of conversation or the matter to be dealt with. While waiting for the connection, the system provides information related to the selected issue. New organization of work of the telephone Patient Service Center results from a significant increase in demand for teleconsultations related to the SARS-CoV-2 pandemic.

The last few weeks have been a very difficult test for the entire team. NZOZ Your Doctor. In line with the new strategy to combat COVID-19, primary care physicians took over tasks related to referring patients for tests and caring for patients with positive SARS-CoV-2 test results. This resulted in a real siege of the company's hotline. There were days when we recorded over 5,000 calls within a few hours. Hence the decision to provide technical and organizational support Patient Service Center.

With comfort and safety in mind during the pandemic, NZOZ Your Doctor focuses on expanding the catalog of matters that can be dealt with remotely, without waiting for a phone call. For patients who need medical advice and information on how to proceed in the event of symptoms of coronavirus infection, we have launched the following address: covid@localhost

Via address: recipes@localhost you can order prescriptions for medications you take regularly. There is also a number for this purpose: 690 010 399, where you can send orders By text message. You can also submit a declaration of choice of a clinic without leaving your home. Just download the document from our website, fill it out, print it out and sign it, and send a scan of the signed declaration to the following address: declarations@localhost