A sudden sore throat before an important meeting, a fever during the workweek, or a flare-up of chronic illness symptoms at the most unexpected moment. In these situations, patients don't want to wait for an appointment. They want a quick consultation, a safe medical decision, and clear instructions on what to do next.

The Your Doctor Express solution responds to such needs, i.e. a same-day teleconsultation within the National Health Fund.

What is the Your Doctor EXPRESS service?

This remote consultation with a primary care physician is intended for patients registered with a clinic. It is particularly useful in emergency situations that do not require a direct physical examination.

Doctor during conversation:

• collects intelligence,
• analyzes symptoms,
• makes a decision about treatment,
• If necessary, issues an e-prescription, e-sick leave or refers for further diagnostics.

If during the consultation it turns out that an in-person visit is necessary, the patient receives clear information about the next steps.

What does this solution look like?

Care is organized in a structured and predictable manner. Patients have a clearly defined path, knowing when to use telehealth and when to use in-person visits.

Teleconsultation with Your Doctor Express is not an "add-on" service, but rather a component of the care system. This means the doctor has access to the patient's medical records and operates within the framework of their ongoing primary care. This is important because decisions are made in the context of previous treatment, chronic conditions, and medications.

What does the patient actually gain?

Time is key. In an emergency, you don't have to organize your day around a visit to the clinic.

It also gains:

• quick confirmation of whether symptoms require urgent intervention,
• the ability to obtain a prescription without leaving home,
• continuity of treatment within one facility,
• the feeling that the decision is not random, but based on knowledge of his medical history.

For working people, this means less disruption to their daily lives. For seniors, it means greater safety. For chronically ill patients, it means a quicker response to health deterioration.

How to register for an appointment with Your Doctor EXPRESS without waiting?

If you would like to have a remote consultation with a doctor on the day of your appointment, you can use several convenient registration paths that speed up your contact with medical care:

• Direct link to online e-registration: Your Doctor EXPRESS
• Virtual assistant Alicja: you can use chat or a voicebot that will register you for a teleconsultation,
• Dedicated telephone number: 71 715 80 00, open Monday to Friday, 8:00 a.m. – 6:00 p.m.

Safety and comfort

Same-day teleconsultation doesn't replace a visit in every situation. It's a tool that helps quickly assess health status and make informed decisions. In a well-organized primary care system, it serves as a natural complement to in-patient care.

Patients aren't left alone with their problems. They have access to a doctor and, if necessary, to further diagnostics or an in-person visit. This provides a sense of continuity and security in treatment.

FAQ. Most frequently asked questions from patients.

Can I receive a prescription during a teleconsultation?

Yes, if the doctor deems it justified, he issues an e-prescription or e-sick leave.

What if my condition requires a physical examination?

The doctor will inform you about the need for a personal visit and indicate the further course of action.

Is this solution covered by the National Health Fund?

Yes, the Your Doctor EXPRESS teleconsultation is carried out as part of Primary Health Care reimbursed by the National Health Fund for declared patients.