LESS CLICKING, MORE CONVENIENCE! NEW NZOZ YOUR DOCTOR HOTLINE
August 25, 2025
Efficient communication is one of the pillars of modern healthcare. To meet patient expectations, NZOZ Twój Lekarz is introducing a new hotline structure. This change aims to facilitate contact with clinics, shorten wait times, and simplify the entire registration process. Thanks to the new hotline structure, patients will find the information they need and how to register more quickly. Additionally, while waiting, they will be able to learn about healthcare news and access to medical services.
WHAT EXACTLY IS CHANGING?
- CLEARER MENU LAYOUT
Instead of ten drop-down categories, the new hotline offers six main options, addressing the most common patient needs. This simplifies navigation and eliminates the need to repeatedly dial digits to reach the appropriate department.
- POZ REGISTRATION IS FIRST
The most frequently selected function – registering with a primary care physician – has been moved to the top of the menu. Importantly, it now offers two convenient registration modes:
- Virtual registration without waiting for a connection – automatic registration without talking to a consultant,
- Conversation with a receptionist – for people who prefer direct contact.
- BETTER GROUPING OF SERVICES
We have abandoned the fragmented menu, which makes it much easier to choose the right path.
- A NEW VOICE, A MORE PLEASANT RECEPTION
The new hotline is voiced by Beata Kaczmarek. She is a well-known and beloved Polish voiceover artist whose voice you may recognize from many professional productions.
WHAT DO PATIENTS GAIN?
- More efficient contact with registration
- Less messaging and switching
- Greater comfort in using telephone services
- Modern, friendly sounding messages
With these changes, we want every patient to be able to access our services easily and efficiently. The new hotline is another step towards more user-friendly and accessible healthcare!
The conversation touches on a key aspect of family medicine: the physician's role in health education and collaborative planning of next steps. The program doesn't end with diagnosis. Its goal is to create an individualized health plan and provide real support to the patient in changing their lifestyle.
The discussion focuses on the practical aspects of participating in the program – from the first step, choosing a primary care facility, through completing the questionnaire, to interpreting test results and the role of the family doctor. Particular emphasis is placed on the importance of cardiovascular disease prevention and the role of lifestyle in reducing health risks.
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Who we are
In our work, we are guided by the idea of a family doctor who provides the patient with comprehensive care at all times, not only when they are ill. Our mission is to take care of the health of residents on a daily basis. We provide health education and promote prevention.
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