Innovative technological solutions are increasingly influencing our daily lives, and the healthcare sector is actively using their potential. The network of clinics Twój Lekarz, following this trend, has introduced a virtual assistant, Alicja, who has been supporting patients in conveniently and quickly using medical services for over a year.

So far, Alicja has helped thousands of patients by making it easier to register for teleconsultations in the YOUR DOCTOR EXPRESS mode and place orders for medications they take regularly. The system is constantly being improved to communicate smoothly and without any problems with patients - both via chat on the website www.twojlekarz.net, and by telephone.

Now the virtual assistant has gained another useful functionality. Patients who have registered for a visit in the Your Doctor network, but for some reason cannot use it, have the option of canceling the visit directly through Alice. Thanks to this, the vacated place can be quickly assigned to another patient, which is especially important during the season of increased illnesses, when the number of visits to specialists increases dynamically.

Thanks to automation and system development, patients can now handle their matters without having to wait on hold, and reception staff have more time for personalized assistance in complex cases. We invite you to use the services of our virtual assistant, which is constantly evolving to better meet your needs.