New technologies are entering all areas of our lives, and the use of innovative solutions is a determinant of development. Healthcare is not lagging behind this evolution. A virtual assistant named Alicja has just joined the Twój Lekarz network team. On the website www.twojlekarz.net you can talk to her using the chat.
Alicja's primary responsibility is to take orders for routine medications and register patients for "Twój Lekarz Express" appointments, meaning teleconsultations on the same day they are scheduled. This virtual assistant was introduced to make your experience with our services even more convenient and efficient. This solution also allows you to avoid waiting for a phone call to register during peak hours.
This is the beginning of changes in the patient service system of the Twój Lekarz network. Soon, a virtual assistant will answer phone calls offering to extend prescriptions and register for remote visits Twój Lekarz Express. This will significantly facilitate access to quick medical advice, extending sick leave and issuing referrals. Automation of service in this area means greater convenience and minimizing the need to wait in a telephone queue. It also gives the hotline staff more time for matters requiring a patient to talk to a consultant.