NEW REGISTRATION LINE - IMPROVEMENTS IN THE OPERATION OF THE NZOZ YOUR DOCTOR HOTLINE
17 March 2025
In order to ensure the comfort of our Patients and to more efficiently organize the registration of visits to our clinics, we have launched an additional telephone number: 71 778 70 00. This solution makes it easier to contact a doctor, especially during the season of increased number of illnesses.
WHY IS A NEW TELEPHONE LINE SO IMPORTANT?
The infectious season, including an increased number of cases of influenza and other viral infections, leads to an intensive load on our HELPLINE. Every day, hundreds of Patients contact the registration to arrange a visit to a Primary Health Care (PHC) doctor. At the same time, the helpline is also used by people who need to extend prescriptions, arrange a visit to a specialist or information about vaccinations. As a result, increased traffic on the central line extended the waiting time for a connection.
HOW DOES THE NEW REGISTRATION LINE WORK?
The new number 71 778 70 00 is dedicated to Patients who need medical consultations. After connecting, you can choose the option of a consultation for children or adults and specify the purpose of the visit, which streamlines the registration process. Thanks to this, people who require urgent medical advice can get an appointment faster, and the waiting time for a connection is shortened.
BENEFITS OF THE NEW REGISTRATION LINE.
- Shorter waiting times for calls – reducing the load on the main hotline allows for faster patient service.
- Easier access to a doctor – quick registration for primary care visits in case of acute infections and other urgent health needs.
- More efficient organization of registration – the system for selecting the appropriate department facilitates service and shortens the duration of the call.
The new telephone line is a response to the needs of our Patients! We encourage you to use the number 71 778 70 00 to register doctor visits and provide yourself with professional medical care without unnecessary delays!
The conversation touches on a key aspect of family medicine: the physician's role in health education and collaborative planning of next steps. The program doesn't end with diagnosis. Its goal is to create an individualized health plan and provide real support to the patient in changing their lifestyle.
The discussion focuses on the practical aspects of participating in the program – from the first step, choosing a primary care facility, through completing the questionnaire, to interpreting test results and the role of the family doctor. Particular emphasis is placed on the importance of cardiovascular disease prevention and the role of lifestyle in reducing health risks.
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Who we are
In our work, we are guided by the idea of a family doctor who provides the patient with comprehensive care at all times, not only when they are ill. Our mission is to take care of the health of residents on a daily basis. We provide health education and promote prevention.
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